OfficeLink IT
Terms and conditions

DEFINITIONS

All sales made by us are subject to the following Terms and Conditions. The only exception is where we have agreed to changes to these terms in conditions in writing. We will always provide you with support, so please talk to us so that we can rectify any problem that you may have when buying from us.
Please read the following terms and conditions of sale carefully before ordering products from us. By purchasing goods from us, you agree to these terms of sale. In these terms, "you" and "your" refer to the customer, and "we", "us" and "our" refer to OfficeLink.IT Ltd.

YOUR RIGHTS

You and We are protected by statutory (legal) rights, according to the laws of England and Wales, or to any European Legislation which applies in England. Where statutory legislation exists, or new legislation comes into force, your and our statutory rights are not affected by anything within these terms, and those rights take precedence over these terms. Where any part of these terms is over-ridden by legislation, all other terms still apply.

ACCEPTANCE OF ORDERS

No order resulting from any quotation, pro-forma invoice, price list or other similar document made or issued by the company shall be binding unless and until it is accepted by the company. The company at its absolute discretion may accept or reject any order whether on account of the equipment being no longer available or for any other reason whatsoever.

PRICING

All prices quoted exclude carriage and VAT which will be charged at applicable rates and added to the invoice total. Unless explicitly requested, method of carriage will be at our discretion. Any costs omitted or corrections on your invoice will be invoiced/credited later. All advertised/advised/published pricing is subject to change at any time without notice due to market/currency fluctuations and other factors. If a price has gone up, we will advise before proceeding with an order if you have specified a different price on your order.

PAYMENT

The company's normal terms of business are for all payments to be made on despatch of goods, unless payment is by cheque when clearance of cheques may result in a delay in despatch of goods. The contract will be deemed as active once payment has been received by the company. In the case of credit/debit card orders, should the full amount not be charged immediately, the balance is payable by you on demand.

DESPATCH

Customers will be given an estimated date of despatch when placing orders. If these dates are exceeded the company will endeavour to keep customers informed of the delay and of the expected new delivery date. Customers may cancel their order at any time prior to despatch by contacting the Customer Services Department in writing. Any cancellation should be sent to the Customer Services Manager at the company’s registered address. If payment has been made by cheque a refund will be issued within 14 days of written receipt of the cancellation order.

DELIVERY

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence, and the company shall not be liable for any losses, costs , damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

DAMAGES AND SHORTAGES

The customer shall report any damage or shortage to the company and the carriers in writing within 7 days of delivery. Provided prompt notice of transit damage or loss is given and provided it is proved to the company's satisfaction that such damage occurred in transit in the UK but not otherwise, the company will refund, repair or replace such equipment free of charge to the customer.

OWNERSHIP AND RISK

The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer. However, notwithstanding delivery and the passing of risk in the goods, title and property in the goods, including full legal and beneficial ownership, shall not pass to the customer until the company has received in cash or cleared funds, payment in full for all goods delivered to the customer under this and all other contracts between the company and the customer for which payment of the full price of the goods there under has not been paid. Payment of the full price of the goods shall include the amount of any interest or other sum payable under the terms of this and all other contracts between the company and the customer under which the goods were delivered.

OVERDUE PAYMENT

We reserve the right to charge interest on all overdue accounts at 2.75% per month compounded until the date payment is received in full. At our discretion we may instead opt to use legislation relating to late payment of commercial debts. Interest is charged from the invoice date onwards if payment is not received within 30 days (or as subject to an alternative written agreement).

DEBT RECOVERY COSTS

All costs and expenses incurred by us in having to recover any debt shall be paid by you. If a payment made by a cheque is referred back to us by a bank (i.e. it bounces), you shall be liable for all reasonable costs incurred as a result.

PRODUCT SPECIFICATIONS

The company warrants that the goods will at the time of delivery correspond to the description given by the company. It is the responsibility of the customer to check the compatibility and suitability of goods for any particular purpose before ordering . The company hereby reserves the right to make without notice such minor modifications in specifications, designs or materials as it may deem necessary or desirable by experience.

SUITABILITY OF GOODS

It is your responsibility to ensure that you have bought the goods that meet with your purposes. Particularly with respect to the technical specification of the goods and how they will be connected as lines and networks vary. Inevitably there will also be international variations in technical specification in terms of the environment, such as telecommunications line and power. If your environment changes we cannot guarantee that your goods will continue to work correctly. For example, this may be the case if your line, network or other hardware are modified. Please ensure that you have the correct specification user guide and manuals. If you are located outside of the UK the manual and the technical specifications may not apply, as the environment that the product is subject to may be different from the UK market that the documents were originally written for. We will endeavour to provide downloadable manuals for all products sold on our web site. These should be used in preference to materials obtained from elsewhere.

PRODUCT MISUSE

Should any equipment malfunction as a result of abnormal environmental factors (including without prejudice to the generality of the foregoing mains power transients or dropouts , electromagnetic interference, extremes of humidity, vibration, electro-static damage , temperature or pressure or chemical corrosion then all costs incurred by the company in repairing such equipment and investigating the causes of the malfunction shall be payable to the company.

WARRANTY AND RETURNS

All products are currently covered by a 12 month return to base (RTB) warranty. If you wish to return any faulty item you must first contact our Technical Support Department and obtain a Product Returns Number. You must use any manufacturer repair service or on-site arrangement provided. Any on-site arrangements apply to mainland UK only. For all warranty claims you must have our invoice to you as proof of purchase. The warranty starts from the date on the invoice. Do not attempt to repair or open products unless specifically requested to by our product support team. We provide online, email and telephone support to assist and enhance your benefit of the products purchased from OfficeLink.IT. Any support is provided as a courtesy only and consequently can be refused or withdrawn at any time. However, your level of support may be varied in writing specifically where you have bought a support agreement from OfficeLink.IT. The support agreement (depending on what you have bought) will define exactly how much support you are entitled to and how you access those support arrangements.

FORCE MAJEURE

The company will not be liable for any breach of agreement, for delay or failure to perform if the delay or failure is due to acts of God, civil commotion, riots, floods, drought , fire, legislation or other cause beyond the companies reasonable control. This does not affect your statutory rights. If the company choose not to enforce a right under this agreement, that decision will not prevent the enforcement of other rights, or the same right on a later occasion.

NO CONSEQUENTIAL DAMAGES

In no event shall OfficeLink.IT, its subsidiaries or affiliates, or their respective officers, directors, employees, representatives or agents (collectively, "OfficeLink.IT") be liable for special, incidental, consequential, punitive, indirect, or other special damages, including but not limited to, loss of data, use, or profits, however caused, whether for breach of contract, negligence, or otherwise, and whether or not OfficeLink.IT Limited has been advised of the possibility of any such damages.

DISTANCE SELLING REGULATIONS

The terms and conditions of sale detailed below are provided for your information, in line with legislation contained in Consumer Protection (Distance Selling) Regulations 2000. This legislation covers items bought where there is no direct contact between the supplier and the consumer. It does not apply where goods are bought for business use, from showrooms, fairs or exhibitions.

Your contract is with:
OfficeLink.IT Limited
Nettleton House
Marston Magna
Yeovil
Somerset
BA22 8DU
Company Registration No 4321011
Telephone: 0845 644 4395
Fax: 01935 851166

If you have any questions or complaints regarding the company, these can be addressed to the Customer Services Manager (csm@officelink.it) at the above address. The company will endeavour to acknowledge written complaints within 5 working days. The time it takes to reach complete resolution of complaints will be governed by the nature and complexity of the issue but we will endeavour to ensure that customers are informed of the progress of complaints as appropriate.

Details of the specification, price and arrangements for payment of the goods purchased by distance selling are available on our web site. The OfficeLink.IT sales team are happy to send a quote by fax or mail detailing specifications, or customers may want to print out copies of web orders for their records.

Distance Selling regulations allow for a cooling off period of 7 days from receipt of goods covered under the legislation. Customers may return specified goods without reason within this period for a refund. This excludes goods made to the consumer’s specifications. It does not apply to goods intended for everyday consumption . Video recordings or computer software unsealed by the consumer are also excluded . Goods returned have to be complete and in a resalable condition including original packaging. The cost of returning and appropriately insuring the goods until satisfactory receipt at the company will be borne by the customer.

To cancel the contract under the terms of the Direct Selling legislation with the company the Customer Services Manager must be contacted in writing at the above address within 7 days of receipt of the goods. The customer will be required to return the goods to the company before a refund can be processed. The Customer Services department will then contact the customer with a RETURN TO MANUFACTURER number within 5 working days. This number must be quoted on all returned goods so that the goods can be properly identified . The company cannot be held responsible for goods returned without proper identification.

Use of the OfficeLink.IT Web Site

Our responsibility

	We will not be responsible for any losses resulting from your use or the inability to use our website or resulting from unauthorised access to, or alteration of your transmissions or data in circumstances which are beyond our control.
	We will not be responsible for your loss of profits, wasted expenditure, corruption or destruction of data or any other loss which does not directly result from something we have done wrong.
	You will be responsible if you use this website in breach of these terms of use and will reimburse us for any loss that you cause to us as a result of your misuse.
	We make no promise that our website will be uninterrupted or entirely error-free. Because of the nature of the Internet, the shopping online service is provided on an "as is" and "as available" basis. We are not responsible to you if we are unable to provide our Internet services for any reason beyond our control.
	This does not affect your statutory rights as a consumer.

Copyright, Trademarks & Data Protection

	All rights in the designs and information on our website are owned by us. They are protected by copyright, trademarks and other intellectual property rights.
	You may view, copy and print portions of our website for the sole purpose of placing an order with us. The materials on our website may not be used for any other purpose.
	We will use the information which you provide and the records of items you buy to constantly monitor and improve our service and for marketing purposes in accordance with our Privacy Policy

Links to other websites and services

Our website contains links to other websites which are not under the control of, and are not maintained by us. These links are provided for your convenience only, and we are not responsible for the content of these sites.

General

	We may change or withdraw any part of our website, or may refuse you access to the website at any time if we consider it necessary.
	These terms are governed by the laws of England and Wales and any disputes will be decided only by the courts of England and Wales.

Internet Subscriber Terms and Conditions

These are covered by our OfficeLink.IT Internet Subscriber Terms